Privacy Policy

Last updated: April 7, 2025

1. Introduction

At Hermes, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS marketing platform and services.

2. Information We Collect

We collect information that you provide directly to us, such as when you create an account, send messages, or contact our support team. This may include:

  • Contact information (name, email address, phone number)
  • Billing information (credit card details, billing address)
  • Account credentials
  • Communications and correspondence with us
  • SMS message content and recipient information

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our services
  • Processing payments and transactions
  • Communicating with you about our services
  • Responding to your inquiries and support requests
  • Analyzing usage patterns and trends
  • Complying with legal obligations

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your data. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Accessing or receiving a copy of your data
  • Correcting inaccurate information
  • Deleting your personal information
  • Restricting or objecting to certain processing activities
  • Data portability
  • Withdrawing consent

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. We ensure that any such transfers comply with applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: info@usehermes.co